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Union Leasing COVID-19 Updates


A letter from our President:

Union Leasing and our parent company, Sasser Family Companies, continues to closely monitor the evolving COVID-19 situation. Promoting the health and safety of our employees and customers is our top priority. We want to assure you that we have implemented actions so that we can continue to provide the highest level of service to all of our customers. These are a few of the critical measures we have recently taken:

  • Reviewed our contingency plan with the entire management team and identified critical business tasks that may be impacted if we are unable to access our offices.
  • Implemented a voluntary work at home policy for all employees and tested our IT capabilities to ensure work can be done remotely.  
  • Asked all employees to refrain from air travel until further notice and conduct virtual meetings where possible.

We are committed to providing the most up to date information to our customers.  Each of our department managers remain in close communication with our supplier partners.   Below is the key information from each department which we will keep up to date as changes occur.  Please check back frequently for more updates.

We appreciate your business and look forward to partnering with you well into the future.   


Todd Heemsoth 



Purchasing Updates

(Dealer Operations are on a case by case basis--some deliveries may be delayed)

  • Audi : All European factories are closed; orders will be accepted, impact on delivery dates is unknown. 

  • BMW: Plants will be closed until April 19th.

  • FCA: All North American plants are closed until at least 3/30.

  • Ford  North American plants will cease production as of 3/19 until 3/30; orders will be accepted, impact on delivery dates is unknown. 

  • GM: All North American plants are closed until at least 3/30.

  • Hyundai: North American plants closed; will open when authorized; Chinese components are delayed.

  • Mazda: No change in operations.

  • Mercedes Benz: Some European plants have closed; affecting car division. 

  • Nissan: North American plants closed minimum of 2 weeks

  • Subaru: Production suspended.

  • Toyota: Production suspended.

  • Volkswagen: Production suspended.

  • FCA, Ford and GM have formed a special joint task force to coordinate their COVID-19 response activities and policies.

Customer Experience Updates

  •  Driver call center remains open with workers working remotely - all operations continue at 100%
  • Virtual maintenance cards will be sent out until further notice.

  • Fuel cards will be sent directly to driver garaging address

License & Title Updates

With a majority of states closing DMV offices and extending expiration dates; we will be making every effort to keep your registration current.

Many states have closed down cash tolls, instead relying on electronic methods. In the event that you must use a cash booth,  our TollGuard system will protect you from violations.

Maintenance Updates

Our Maintenance Department continues to do Business as Usual providing the same 24/7 service you’ve come to expect.

Currently, many of our National Service partners are reporting offerings of curbside or “Touchless” services to adhere to Federal Social Distancing guidelines.

FCA reports that Chrysler, Dodge, Jeep and Ram dealer service centers scattered across the country are closed due to the virus. FCA recommends calling the service facility prior to going to insure they are open.

All Monro, and their subsidiary brands, locations have initiated shortened hours across all stores across the country.

Tire Kingdom/NTB has initiated the following operating schedule across all stores until further notice:
      • Monday – Friday                                                    7:00am – 5:00pm
      • Saturday                                                                  7:30am – 5:00pm
      • Sunday (stores with normal Sunday hours)      9:00am – 5:00pm
Midas and Big O Tires will continue to stay open for business, please note these franchise owners will be making fluid decisions based on their markets and businesses.  We encourage your drivers or internal teams to reach out to any local Midas or Big O Tires to make an appointment for service or tire needs. 

Remarketing Updates

Auctions have changed to operating digital sales across the country. Union Leasing Remarketing runs in the digital space at auctions nationally as a matter of routine and at this point, we have not experienced any operational fall downs in the transition or noticed a decline in buyer participation.

We are closely monitoring auction activity and any related closures on the West Coast and any other areas that are more severely impacted by COVID-19 and will adjust the business accordingly.

Please make note that new auction assignments in CA, NY, MA, MI, NM, LA, Dallas County, Kansas City, and St Louis, MO will have to be held in place until these states fully re-open. We are working with our auction partners to identify auctions in those states that are receiving inventory, but if both the state (or county) and auction are fully closed we cannot move the vehicles as carriers are not allowed on the roads. During this period it is imperative that accurate and correct pick up locations are provided so that we can properly track all inventory pending transportation.


Updated 8:30am CDT 3-25-2020